Thai Airways International Public Company (THAI) launched the brand new customer support TG Chatbot, an auto-response system, on its web site and different social media platforms to successfully help world buyer 24 hours a day.
In response to the rising journey demand, TG Chatbot would operate as THAI Virtual Agent in providing primary info and companies together with reservation, flight standing, mileage, promotion, journey info through the COVID-19 pandemic, baggage, and complaints. TG Chatbot is obtainable in bilingual (Thai and English) starting now.
TG Chatbot derived its identify “MAI” from the abbreviation M-Management, A-Assistant, and I-Information. Designed below the Thai id idea, the theme colour purple represents heat, gentleness, safeness, and friendliness. In addition, the identify MAI has the identical pronunciation with the phrase silk in Thai, which is congruent with THAI tagline Smooth as Silk and its imaginative and prescient as a “High Quality Full Service Carrier with Strong Thai Brand.”